Terms of Service for Non-European Users

Section 23 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Vinera Hub in the United States. Please read them carefully.

Last Updated: May 1, 2021

Thank you for using Vinera Hub!

These Terms of Service (“Terms”) are a binding legal agreement between you and Vinera Hub that govern your use of the websites, applications, and other offerings from Vinera Hub (collectively, the “Vinera Hub Platform”). When used in these Terms, “Vinera Hub,” “we,” “us,” or “our” refers to the Vinera Hub entity with whom you are contracting.

The Vinera Hub Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book wine activity services. Members who publish and offer wine activity services are “Hosts” and Members who search for, book, or use these wine activity services are “Guests.” Wine activities, excursions, and events (“Wine Activities”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). You must register an account to access and use many features of the Vinera Hub Platform, and must keep your account information accurate. As the provider of the Vinera Hub Platform, Vinera Hub does not own, control, offer or manage any Listings or Host Services. Vinera Hub is not a party to the contracts concluded directly between Hosts and Guests, nor is Vinera Hub a real estate broker or insurer. Vinera Hub is not acting as an agent in any capacity for any Member, except as specified in the Vinera Hub Payment Terms of Service (“Payment Terms”).

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payment Terms of Service , which govern any payment services provided to Members by the Vinera Hub payment entities ("Vinera Hub Payments").

If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.

HOST TERMS OF SERVICE

Wine Activities Guest Refund Policy

This Wine Activity Guest Refund Policy governs Vinera Hub’s policy for Guest refunds and the Host obligations associated with this Policy. It applies in addition to Vinera Hub’s Terms of Service above and Vinera Hub’s Additional Terms for Wine activities Hosts below and it is available to Guests who book wine activities through the Vinera Hub Platform and suffer a Wine Activity Issue.

All capitalized terms shall have the meaning set forth in the Vinera Hub Terms or Vinera Hub Payment Terms of Service unless otherwise defined in this Wine activities Guest Refund Policy.

By using the Vinera Hub as a Wine Activity Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Wine Activities Guest Refund Policy.

Eligible Wine Activity Issues and Refund Policy

The following situations are “Wine Activity Issues” that are eligible for a refund under the Wine activities Guest Refund Policy:

The Host fails to carry out the booked Wine activities or arrives more than 15 minutes past the stated start time, causing the Guest to abandon the Wine activities.
The Host makes significant changes to the Wine activities after booking.
The Wine activities contain a safety or health hazard that would be reasonably expected to adversely affect the Guest’s participation in the Wine activities.
For Wine activities that take place online, the guest cannot attend or a host cannot lead the Wine activities because of technical difficulties, including audio or visual issues.

If Vinera Hub determines that a Guest’s wine activity has a Wine Activity Issue, Vinera Hub will, at its discretion, provide the Guest with a refund up to a maximum of the Total Fees the Guest paid for the Wine activities in accordance with this Policy. The amount of any refund will depend on the nature of the Activity Issue suffered.

Minimum Quality Standards, Host Responsibilities, and Reimbursement to Guest

As a Host, you are responsible for ensuring that the Wine Activity you list on the Vinera Hub Platform meets Vinera Hub Wine Activities Platform Standards and does not present a Guest with Wine Activity Issues. Before and during the Wine activities, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any Guest issues.

If (i) Vinera Hub determines that a Guest has suffered an Activity Issue related to your Wine Activities and (ii) Vinera Hub reimburses that Guest (up to their Total Fees), you agree to reimburse Vinera Hub up to the amount paid by Vinera Hub within 30 days of Vinera Hub’s request. You authorize Vinera Hub Payments to collect any amounts owed to Vinera Hub by reducing your Payout or as otherwise permitted pursuant to the Payment Terms .

As a Host, you understand that the rights of Guests under this Wine activities Guest Refund Policy will supersede the Wine activities Cancellation Policy specified below. If you dispute the Activity Issue, you may notify us in writing at support@vinerahub.com or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Wine Activity Issue, provided you used reasonable and good faith efforts to try to remedy the Activity Issue with the Guest prior to disputing the Activity Issue claim.

General Provisions

This Wine Activity Guest Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Guest, and the Guest has not paid any premium in respect of the Activities Guest Refund Policy. The benefits provided under this Activities Guest Refund Policy are not assignable or transferable by a Guest.

All determinations of Vinera Hub with respect to the Wine Activities Guest Refund Policy shall be at Vinera Hub’s discretion, and final and binding on the Guests and Hosts.

Vinera Hub reserves the right to modify or terminate this Wine Activity Guest Refund Policy, at any time, in its sole discretion. If Vinera Hub modifies this Wine Activities Guest Refund Policy, we will post the modification on the Vinera Hub Platform (including the Vinera Hub Help Center) or provide you with notice of the modification. Vinera Hub will continue to process all claims for Activity Issues made prior to the effective date of the modification.

Additional Terms for Wine Activity Hosts

You agree to these Additional Terms for Wine activities Hosts ("Wine Activity Host Terms") when you submit a Listing for Wine Activities on the Vinera Hub Platform.

These Wine Activity Host Terms supplement the Vinera Hub Terms of Service ("Terms") and the Vinera Hub Payment Terms of Service ("Payments Terms"), and, except as explicitly stated herein, the Terms and Payments Terms apply in full to all Wine Activity Hosts, Wine Activity Listings, and Activities. All capitalized terms not defined here have the meaning given to them in the Terms. Nothing in these Wine Activity Host Terms shall be construed to amend or contradict the Terms unless explicitly stated. If there is a conflict between the Terms and the Wine Activity Host Terms, these Wine Activity Host Terms control to the extent of the conflict.

Listing a Wine Activity. To list an Activity, you must create a Listing and submit the Wine activities to Vinera Hub Platform. Activities must at all times meet the standards and requirements for Wine Activities down below. When listing a Wine Activity you must, where applicable, fully educate and inform Guests about (i) any risks inherent or incidental to the Wine Activity, (ii) any requirements for participation, such as the minimum age, related skills, or level of fitness, and (iii) anything else they may need to know to safely participate in the Wine Activity (including dress codes, equipment, special certifications or licenses, etc.). Vinera Hub reserves the right to decide, in its sole discretion, whether a submitted Wine Activity will be published on the Vinera Hub Platform.
Hosting Vinera Hub Guests. Once your Wine Activity is published on the Vinera Hub Platform, you will have the ability to add dates and times when you offer your Wine Activity through the Vinera Hub Platform (an "Instance"). By making an Instance of your Wine Activity available on the Vinera Hub Platform, you agree that only people who book through Vinera Hub can attend that Instance of the Wine Activity. You further agree that you will not allow people to attend any Instance of your Wine Activity available on the Vinera Hub Platform unless that person booked through Vinera Hub (or was added as an additional Guest for a spot booked through the Vinera Hub Platform).
Equipment. You are responsible for providing all equipment, including wine & food supplies, vehicles, venues and other materials ("Equipment") necessary to host your Wine Activity. You are solely responsible for ensuring that the Equipment used in your Wine Activity is in good working order and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. Except as otherwise required by law, you assume all risk of damage or loss to your Equipment.
Additional Wine Activity Host Responsibilities. You are responsible for (i) understanding and complying with all laws, rules and regulations that may apply to your Wine Activity, (ii) obtaining any required licenses, permits, or registrations prior to providing your Wine Activity; and (iii) ensuring that your Listing and/or Hosting of a Wine Activity will not breach any agreement you may have with any third party. Activities Involving Alcohol
Termination. As a Wine Activity Host, you may terminate this agreement at any time by sending us an email or by removing all of your Wine Activities from the Vinera Hub Platform. Vinera Hub may terminate this agreement immediately and without notice and stop providing access to the Vinera Hub Platform if you materially breach this agreement and/or our other Terms or Policies, you violate applicable laws, or we reasonably believe termination is advisable to protect Vinera Hub, its Members or third parties. If your Wine Activity Listing has been inactive for 120 or more days, we may remove it from Vinera Hub. If you reside in the United States, or the organization you are acting for is established in the United States.
Hosting as a Team or Organization. You must provide your Wine Activity in person and may not allow any third party to provide the Wine Activity on your behalf, unless authorized by Vinera Hub. Any member of a team, business, or organization that interacts with Guests must be added to a Wine Activity via the method designated by the Vinera Hub Platform. Listing Management Terms of Service.
Insurance. We may require that you obtain your own insurance in order to publish a Wine Activity on the Vinera Hub Platform. In such cases, you agree to obtain and maintain insurance for you, the members of your team or organization, and/or your Wine Activity with the coverage and in the amounts determined by us in our sole discretion for any and all activities that take place on your Wine Activity. You agree to cooperate with Vinera Hub to verify such insurance coverage. In the event that Vinera Hub has obtained its own liability insurance that covers your Wine Activity, your insurance will be the primary source of coverage and Vinera Hub’s insurance will operate as excess or secondary insurance for any amounts exceeding your coverage. Our procurement of such secondary insurance coverage does not relieve you of your obligation to obtain insurance in amounts required by us.
Severability. If any provision or part of a provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
Modifications to these Wine Activity Host Terms. Vinera Hub reserves the right to modify these Wine Activity Host Terms at any time.
Survival. Unless you reside in the European Economic Area, United Kingdom, or Switzerland, if you or we terminate these Wine Activity Host Terms, the clauses of these Wine Activity Host Terms that reasonably should survive such termination will remain in effect. When these Wine Activity Host Terms are terminated, you are not entitled to a restoration of your account (if your account is cancelled) or of the Member Content.

Vinera Hub Wine activities : Guest Release and Waiver

Last Updated: April 30, 2021

If you reside within a country of the European Economic Area (EEA), Brazil, Mexico, Argentina or Australia, this Guest Release and Waiver does not apply to you.

In order to participate in a Wine Activity, your Host(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) as of the date when you first book or participate in a Wine Activity, whichever happens first. All terms not defined here have the meaning given them in the Vinera Hub Terms of Service and/or the Additional Terms for Wine Activity Host.

You represent that you are 21 years of age or older. If you are bringing a minor as a Guest, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your Wine Activity, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. Minors under the age of 21 are not allowed to consume alcohol in the USA. If you are booking a Wine Activity on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to "you" was a reference to him/her.

Agreement checkmark that I’m 21+ statement to join.

Assumption of Risks

You understand and acknowledge that the Wine Activity(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH WINE ACTIVITY, INCLUDING EACH WINE ACTIVITY IN YOUR IMMERSIVE WINE ACTIVITIES, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE WINE ACTIVITY, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE WINE ACTIVITY.

Release and Waiver

You acknowledge and agree that:

You have reasonably assessed the risks involved in the Wine Activity(s) and have made an informed and voluntary choice to participate.
You alone, and not your Host(s), are responsible for determining your fitness for participating in the Wine Activity(s) and your ability to fully understand any directions or warnings presented.
You will not participate in any Wine Activity(s) and/or Wine Trip when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Wine Activity(s) and/or Wine Trip.
You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Wine Activity(s) and/or Wine Trip. If you notice any hazard during a Wine Activity, you will stop participating in the Wine Activity immediately.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR WINE ACTIVITIES(S) AND/OR TRIP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

If you reside in California, you expressly waive the protection of Section 1542 of the California Civil Code (“Section 1542”), which provides: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS/HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM/HER MUST HAVE MATERIALLY AFFECTED HIS/HER SETTLEMENT WITH THE DEBTOR. You understand and agree that claims or facts in addition to or different from those which are now known or believed by you to exist may hereafter be discovered.

You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE WINE ACTIVITIES(S) AND/OR TRIP “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Indemnification

You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to a Wine activity and/or Wine Trip, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.

You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.

GUESTS TERMS OF SERVICE

What's the Vinera Hub Activity cancellation policy?

Standard cancellation policy

For a full refund, cancel at least 7 days before the wine activity is scheduled to start or within 24 hours of purchase. Please be on time for your wine tasting activity. Refunds will not be given for late or missed activities.Click here fore more details on our cancellation policy.

Cancellation policy for Wine Activities that take place overnight or over multiple days

Wine activities that take place over multiple days and include overnight stays. For these adventures, you can receive a full refund if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of purchase.

IDs and Booking Cancellations

We may require guests to submit an ID as proof of age and identity. In the case that you are not able to be verified your booking will be cancelled with a full refund.

Vendors will also be checking your IDs and verify that you are of age to do the activity. In the case of not bringing your ID or not being of age. The vendor will not allow you to be part of the activity if you do not have an ID and no refund will be given.

Rescheduling

You can reschedule the date or time of your wine activities (or add or remove guests) within 24 hours of booking, and up to 7 days before the wine activity is scheduled to start.

If you reschedule an activity, the cancellation policy is based on the original purchase time and original start date of the wine activities.

For any changes of size of group or date a guest can submit a change but it is up to the vendor to accept in accordance to their availability and flexibility.

LAST MINUTE RESERVATIONS

Last minute reservations are subject to the individual host’s policies.

Cancellations related to identification

Some wine activities require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled and fully refunded.

Cancellations due to weather

If weather creates a safety concern, either before or during the wine activity, the host may cancel the wine activities. If this happens, you will be fully refunded.

If you request a cancellation due to weather related - it is up to the vendor to accept or deny in accordance to how weather dictates.

Cancellations due to an emergency

Refer to the Extenuating Circumstances Policy if you need to cancel due to an emergency. We may ask you to provide documentation.

Cancellation policy for hosts

If you’re a host, refer to the wine activities host cancellation policy in the host policies above.

Alcohol

This wine activity includes alcohol. The legal age in the US to consume alcohol and to attend is 21+. Only guests who meet the legal drinking age will be served alcoholic beverages.

Covid Rules

All participants (and the host) must wear a protective face covering at all times unless sitting down.

Participants must also keep a safe physical distance between themselves and other people. When you meet your host(s) and other guests, don't shake hands or hug—try a no-contact greeting instead.

These rules apply until further instructed by local and federal Covid regulations.

Vinera Hub wine activities standards and requirements

In addition to behaving in accordance with our Community Standards, which apply to all community members, Vinera Hub wine activities hosts must meet the following quality standards and requirements. Before any wine activity is published, it is reviewed based on the below criteria and it must continue upholding these standards to remain on Vinera Hub.

What are the Wine Activity Quality Standards?

Our quality standards focus on the quality of your wine activity listing. They ensure your listing provides guests with accurate, up-to-date information about your experiences, as well as a seamless booking experience for travelers. Think of them as your benchmarks for providing guests with a great customer experience from start to finish of the guests’ booking journey. From the guests’ discovery and planning phase, the booking process, and all the way through to their review, post-experience, these quality standards set your wine activity listing up for success on our platform from the start.

Post-Sale Operational Standards

As you receive bookings, the guest experience should meet the standards explained here:

Bookings, Changes, and Cancellations

Hosts should avoid changing or rejecting a confirmed booking whenever possible. If a change or cancellation is necessary, hosts must do so with timely notice to the guest. Cancellations should be rare, unless for weather, safety, or force majeure reasons.

Booking-related customer service concerns

Including but not limited to the following, may cause the wine activity to be removed from our platform:

Host cancels over 15% of the total bookings in a 90-day period
Host cancels five or more bookings within 48 hours of travel over a 90-day period
Host receives three or more complaints of being unresponsive to traveler communication over a 90-day period
Host fails to pick up a traveler with a valid booking without prior notification three times over a 90-day period

Courtesy to Travelers and Community

Hosting staff must act with respect towards guests at all times. Disrespectful communication or conduct towards guests by hosts, whether during, before, or after the time of the booking, will result in removal from the platform.

Disrespectful behaviors, including but not limited to the following, may be grounds for removal from the platform, whether the behavior is in person or via telecommunication:

Harassment or exclusionary behavior
Threats of violence
Sexually explicit, racially inappropriate, or otherwise discriminatory language, jokes, or insults
Sexually explicit comments or unwanted sexual attention

Non-Discrimination to travelers and community

Each host must not discriminate against another person based on race, color, ethnicity, national origin, gender, religion, sexual orientation, gender identity or marital status, and will not violate any applicable law prohibiting discrimination on the basis of these or other characteristics.

Prohibited Behaviors:

In addition to the general non-discrimination terms above, operators are not permitted to do any of the following based on race, color, ethnicity, national origin, gender, religion, sexual orientation, gender identity or marital status.

May Not:

Create different standards, experiences, or terms for guests;
Reject/cancel/shorten a reservation or experience;
Refuse availability of an experience;
Provide facilities or services to only certain guests;
Deny access or intentionally steer guests to certain areas;
Act or allow acts likely to offend, insult, humiliate or intimidate; or
directly or indirectly post, email, approve for posting, or otherwise communicate any content, whether in a product listing or otherwise, that includes anything that states a discriminatory preference.

Major Incidents

Vinera Hub may remove wine activities from platform at any time for major incidents during operation, including but not limited to:

Reports of unsafe operation by guests
Citation or investigation by a regulation authority for illegal operation of the wine activity
Traveler injury or death as a result of a failure in safety standards
A crime being committed by a host or employee of an host towards a guest or other person during the provision of an experience

Hosting requirements

Hosts must provide wine education, wine insider access, and connection on the wine activities.

Guests should always know exactly who will be hosting them

If a friend, partner, or a team is helping you host or manage your wine activities, they must be registered as a co-host or assistant via your host dashboard. Co-hosts must also be assigned to the instances they are leading so that guests know their host in advance.

Hosts may not hand guests off to 3rd party suppliers, or leave guests on their own without a host

Hosts and co-hosts must personally lead their guests throughout the entirety of the wine activities.

Only Vinera Hub guests are allowed on an Vinera Hub wine activities

Once a host lists wine activities for a particular time and date on Vinera Hub, only Vinera Hub guests can attend that instance of the wine activities.

Hosts cannot set a minimum group size, but they can set a minimum size for an activity to run

Every traveler should feel welcome on Vinera Hub, whether they are traveling on their own or with a group. However, certain activities may take a certain number of guests for hosts to be able to run them.

Keep to guidelines

Hosts must abide by the health and safety guidelines when hosting in-person wine activities.

Back to top (SET THIS MARKERS THROUGH THE DOCUMENT TO GUIDE READERS TO SPECIFIC SECTIONS WITH LINKS).

Ongoing commitments

Hosts must honor all booked reservations

Hosts must honor their reservations, unless the host must cancel due to a valid Extenuating Circumstance, safety concerns, or dangerous weather conditions. Learn more about our Wine activities Host Cancellation policy above.

Minimum guest reviews, ratings, and engagement

Wine activities must maintain an average rating at or above 4.5, and must meet certain guest engagement thresholds, such as page views and bookings. Hosts with too many negative reviews, an average rating at or below 4.5, or insufficient page views and bookings may be removed from Vinera Hub. Learn more about Ratings & Reviews.

Hosts are expected to abide by these standards and with our Terms of Service and Additional Terms for Wine Activity Host activities Hosts. Wine activities that don’t meet any of the above standards may be removed from Vinera Hub.

Verification requirements

Evident ID Verification. If wine activities include a technically specialized activity where we require proof of a license, certification, or insurance, it will not be published if any of the following is true: 1) the host does not submit the requested documents to our validation partner Evident ID; 2) the requested documents are expired; 3) the name(s) on the documents does not match the name listed on the host’s Vinera Hub profile; 4) the documents don’t meet our license or insurance requirements; or 5) Evident ID cannot process the provided documents for any other reason (e.g. blurry photo or unrecognized document type).

Wine activities requirements

What we don’t allow:

Mistreatment of animals

Vinera Hub’s wine activities involving wild animals in the wild and in captivity, as well as domesticated animals under human care must follow all local and federal laws. Our policies also prohibit such activities involving interactions with wild animals (e.g. riding, petting, feeding), dog sledding, the purchase or consumption of wild animal products, and certain other activities. In general, Vinera Hub will not allow activities that involve animals in combination with wine or other alcoholic beverages for safety reasons.

Intellectual property violations

We do not permit the use of copyrighted work such as music, videos, photography, or literature unless the work was created or properly licensed by the host, or is in the public domain. We also prohibit the unauthorized use of other types of intellectual property such as trademarks (e.g. brand names) or individual names (e.g. celebrities) that suggest an endorsement of, or affiliation with, a host or Wine activities.

Violation of local laws or restrictions

Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and other requirements that apply to their Wine activities.

Inappropriate or discriminatory content

Wine activities must follow all requirements outlined in Vinera Hub’s Vinera Hub’s Content Policy and Nondiscrimination Policy.

Wine activities that cross country borders

Wine activities must take place in a single country. Wine activities that include crossing a country border are not permitted.

Payments outside of Vinera Hub’s system.

Wine activities hosts may not solicit an online or offline payment from guests in violation of Vinera Hub’s offsite payment policy. Read about our offsite payment policy in our Payment Terms of Service Back to top

Activities with special requirements or restrictions

Services

Different from typical tours and services, Vinera Hub Wine activities are designed to be highly unique and interactive. So, we use extra scrutiny when evaluating submissions in categories including, but not limited to, photoshoots, gym classes, beauty classes, or car services.

Technically-specialized outdoor activities

Certain activities aren’t allowed on the platform. This includes, but is not limited to, activities involving extreme heights or caves (e.g. bungee, skydiving, heli-skiing, cave diving), certain ocean activities (e.g. free diving, kiteboarding, shark diving), and certain ice or mountain activities (e.g. canyoneering, ice climbing, free climbing). In addition, activities requiring operating of any machinery, motorized vehicles, or any activity that requires coordination and can pose a danger are not permitted with wine.

Sexually suggestive activities

Wine activities that include sexual content or nudity must have a minimum age limit of 18+, must disclose the presence of nudity, and must take place in a public place (not a private residence). Hosts must also provide behavior requirements for hosts and guests during the wine activities, and specify how guests can opt out of the activity if they feel uncomfortable. Sexually explicit content is not permitted on the platform.

Weapons

We do not allow the use of projectile weapons. Wine activities involving firearms, axes or other types of weapons are prohibited in our wine exclusive platform.

Political activities

We don’t allow wine activities that include direct political actions, like campaigning and fundraising, or activities that violate local laws. Political activities that are informational and educational in nature are permitted.

Listing page requirements

The wine activities itinerary must be clear, complete, and accurate. Guests should know exactly what to expect upon booking the wine activities. This applies to all wine activities details, including:

What guests will be doing
Meeting address and instructions for meeting up with the host
What’s included in the price (e.g. what the host is providing for guests)
What guests need to bring with them (e.g. extra cash to buy food that’s not included or special equipment)
The time and date of the wine activities

No “open-ended” itineraries

Each wine activities must have a clear, pre-defined itinerary—we can’t accept “open-ended” plans where guests are asked to define an wine activities’ itinerary, or choose activities or locations. It’s OK to include minor variations.

Not allowed: "I’ll meet guests for coffee and then we’ll see where the afternoon takes us!"
Allowed: "My baking wine activities are different based on the day of the week. On Mondays, we visit XYZ Winery, and on Tuesday, we visit ABC Winery."

Not allowed: "During the tour, guests can choose from among several different activities, including Wine, beer and spirit tour or a food and wine tour, or many others."
Allowed: "We’ll go out wine hopping. Each night, I’ll choose a different wine bar depending on how the group is feeling." (This is OK because the main activity, wine bar hopping, remains the same).

Photos must meet Vinera Hub’s photo Quality Standards.

Hosts must list their wine activities as an individual, not a business. The host’s profile photo must be a clear picture of the host and not a company logo. The host’s profile name must be the host’s personal name and not a business name. Hosts should describe themselves in the “About Me” section of the wine activities page.

How does my wine activities’s rating or reviews affect my ability to host?

The Vinera Hub Wine activities marketplace is known for high-quality wine activities , and all wine activities must meet our Quality Standards above to be published on Vinera Hub. As part of the Vinera Hub Wine activities host community, you commit to hosting wine activities that meet guests’ expectations.

Guest reviews help hosts and Vinera Hub understand which wine activities meet these quality standards and expectations. Consistent 5-star reviews help build trust in Vinera Hub Wine activities, bringing success to the entire community.

This is why wine activities that have one or more low-star reviews and a low review rating may fall below our quality and eligibility threshold, and may be removed from the marketplace.

What leads to wine activities being removed from the marketplace?

We understand that building a business is a journey and things are not always perfect right off the bat. This is why the criteria for removal takes into account whether wine activities are new or more established.

A new wine activity with 20 or fewer reviews may be removed if it receives one or more 1-, 2-, or 3-star reviews for 3 separate instances.
Established wine activities with more than 20 reviews may be removed if its average rating falls at or below 4.5.

What other quality criteria can lead to wine activities being removed?

In addition to ratings and reviews, we look at other guest and engagement signals related to your wine activities, including how guests are interacting with it and your activity on Vinera Hub.

How will I know when my wine activities are at risk and what I can do to improve?

When a wine activity is at risk of removal, we’ll always reach out to share clear criteria and resources that can help you improve your wine activities.

We may also reach out when a wine activity receives a low-star review to share information and tips based on insights from guests and other successful wine activities hosts.

Wine activities Guest Refund Policy

This Wine activities Guest Refund Policy governs Vinera Hub’s policy for Guest refunds and the Host obligations associated with this Policy. It applies in addition to Vinera Hub’s Terms of Service and Vinera Hub’s Additional Terms for Wine Activity Host and is available to Guests who book Wine Activities through the Vinera Hub Platform and suffer a Wine Activity Issue.

All capitalized terms shall have the meaning set forth in the Vinera Hub Terms or Vinera Hub Payment Terms of Service unless otherwise defined in this Wine activities Guest Refund Policy.

By using the Vinera Hub Platform as an Wine activities Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Wine activities Guest Refund Policy.

Eligible Wine Activity Issues and Refund Policy

The following situations are “Wine Activity Issues” that are eligible for a refund under the Wine activities Guest Refund Policy:

The Host fails to carry out the booked Wine activities or arrives more than 15 minutes past the stated start time, causing the Guest to abandon the Wine activities.
The Host makes significant changes to the Wine activities after booking.
The Wine activities contain a safety or health hazard that would be reasonably expected to adversely affect the Guest’s participation in the Wine activities.
For Wine activities that take place online, the guest cannot attend or a host cannot lead the Wine activities because of technical difficulties, including audio or visual issues.

If Vinera Hub determines that a Guest wine activities a Wine Activity Issue, Vinera Hub will, at its discretion, provide the Guest with a refund up to a maximum of the Total Fees the Guest paid for the Wine activities in accordance with this Policy. The amount of any refund will depend on the nature of the Wine Activity Issue suffered.

Minimum Quality Standards, Host Responsibilities, and Reimbursement to Guest

As a Host, you are responsible for ensuring that the Wine activities you list on the Vinera Hub Platform meets Vinera Hub’s Wine activities Platform Standards and does not present a Guest with Wine Activity Issues. Before and during the Wine activities, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any Guest issues.

If (i) Vinera Hub determines that a Guest has suffered a Wine Activity Issue related to your Wine activities and (ii) Vinera Hub reimburses that Guest (up to their Total Fees), you agree to reimburse Vinera Hub up to the amount paid by Vinera Hub within 30 days of Vinera Hub’s request. You authorize Vinera Hub Payments to collect any amounts owed to Vinera Hub by reducing your Payout or as otherwise permitted pursuant to the Vinera Hub Payment Terms of Service .

As a Host, you understand that the rights of Guests under this Wine activities Guest Refund Policy will supersede the Cancellation Policy. If you dispute the Wine Activity Issue, you may notify us in writing via email or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Wine Activity Issue, provided you used reasonable and good faith efforts to try to remedy the Wine Activity Issue with the Guest prior to disputing the Wine Activity Issue claim.

General Provisions

This Wine activities Guest Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Guest, and the Guest has not paid any premium in respect of the Wine activities Guest Refund Policy. The benefits provided under these Wine activities Guest Refund Policy are not assignable or transferable by a Guest.

All determinations of Vinera Hub with respect to the Wine activities Guest Refund Policy shall be at Vinera Hub’s discretion, and final and binding on the Guests and Hosts.

Vinera Hub reserves the right to modify or terminate these Wine activities Guest Refund Policy, at any time, in its sole discretion. If Vinera Hub modifies this Wine activities Guest Refund Policy, we will post the modification on the Vinera Hub Platform (including the Vinera Hub Help Center) or provide you with notice of the modification. Vinera Hub will continue to process all claims for Wine Activity Issues made prior to the effective date of the modification.