Canceling or rescheduling an Vinera Hub Experience

Have your plans changed? Our standard cancellation policy is that you can get a full refund for any experience if you cancel at least 7 days before the experience is scheduled to start, or within 24 hours of purchasing the experience. Easy enough!

If you want to reschedule the date and time of your experience (or change the number of guests), you can do that also within 24 hours of booking, and up to 7 days before the experience starts.

Have an emergency and need to cancel? Check out our Extenuating Circumstances Policy to make sure you qualify. A good thing to know: you may need to provide documentation.