Your safety is our priority

Community Standards

Creating a world where anyone can truly belong requires a foundation of trust grounded in consistent expectations of host and guest behavior. We’ve established these Community Standards to help guide behavior and codify the values that underpin our global community.

This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.

Safety

Your Vinera Hub experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Vinera Hub is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Vinera Hub community members share their wine expertise, connections, and passion for wine. Whether you’re conducting a wine activity as a host or experiencing a host’s service as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion

You should not take property, wine, or the wine activities' equipment (wine glasses, wine making tools etc.) if it isn’t yours, use someone’s property without their permission, or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud

You should not make transactions outside of Vinera Hub’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness

The global Vinera Hub community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if we can truly belong.

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Vinera Hub’s anti-discrimination policy?

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Disturbing public spaces

You should not disturb public spaces, treat other guests on the tour or in the venue you occupy with respect, do not create a pervasive nuisance for those around you, or persistently fail to respond to your hosts’, venue staff or the general public’s concerns.

Authenticity

Your Vinera Hub wine activity should be full of memorable moments and surprising wine ventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 21.

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and wine activity issues.

Wine Activities that are merely transactions

Vinera Hub began as a way to allow people to share their expertise and passion for wine. We expect that every listing is not just a transaction, but a platform for guests and hosts to connect and share in memorable wine activities.

Reliability

Every Vinera Hub wine activity is unique and each detail specific to each wine area and a host. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the quality of the wine activity, or in the expectations that are set.

Providing low quality wine activities

You should not provide wine activities with substandard wine, experience or unstructure wine activities. Also, the spaces where you host your wine activity should have running clean water, toilets and the essentials of a person’s basic needs.

Breaking commitments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant Cancellation Policy . You should also not fail to make check-in possible, fail to pay, or break the host’s wine activity rules.

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a wine activity, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.