Vinera Hub Quality Standards

Vinera Hub Experiences standards and requirements

In addition to behaving in accordance with our Community Standards, which apply to all community members, Vinera Hub experience hosts must meet the following quality standards and requirements. Before any experience is published, it is reviewed based on the below criteria and it must continue upholding these standards to remain on Vinera Hub.

Table of contents

• Hosting requirements
• Ongoing commitments
• Verification requirements
• Experience requirements
• Activities with special requirements or restrictions
• Listing page requirements

Hosting requirements

Wine hosts must provide wine education, wine industry access, and connection on the activity.

Guests should always know exactly who will be hosting them

If a friend, partner, or a team is helping you host or manage your experience, they must be registered as a co-host or assistant via the “Teams” tool on your host dashboard. Co-hosts must also be assigned to the instances they are leading so that guests know their host in advance. 

Hosts may not hand guests off to 3rd party suppliers, or leave guests on their own without a host 

Hosts and co-hosts must personally lead their guests throughout the entirety of the experience.

Keep to guidelines

Hosts must abide by the health and safety guidelines when hosting in-person experiences. 

Only Vinera Hub guests on an Vinera Hub experience 

Once a host lists an experience for a particular time and date on Vinera Hub, only Vinera Hub guests can attend that instance of the experience..

Ongoing commitments

Hosts must honor all booked reservations 

Hosts must honor their reservations, unless the host must cancel due to a valid Extenuating Circumstances, safety concerns, or dangerous weather conditions. Learn more about our Experience Host Cancellation Policy.

Guest reviews, ratings, and engagement

Experiences must maintain a high overall rating and guest engagement level. Guests like to know they can expect a consistent level of quality, no matter where they book. Hosts with consistently low reviews (1-3 stars), or insufficient page views and bookings, may have their listings suspended and/or removed from Vinera Hub. Learn more about Ratings & Reviews for experiences.

Hosts are expected to abide by these standards and with our Terms of Service and Additional Terms for Wine Activity Host. Experiences that don’t meet any of the above standards may be removed from Vinera Hub.

Verification requirements

Evident ID Verification. If an experience includes a technically specialized activity where we require proof of a license, certification, or insurance, it will not be published if any of the following is true: 1) the host does not submit the requested documents to our validation partner Evident ID; 2) the requested documents are expired; 3) the name(s) on the documents does not match the name listed on the host’s Vinera Hub profile; 4) the documents don’t meet our license or insurance requirements; or 5) Evident ID cannot process the provided documents for any other reason (e.g. blurry photo or unrecognized document type).

Experience requirements

What we don’t allow:

Mistreatment of animals

Vinera Hub’s Animal Welfare Guidelines apply to experiences involving wild animals in the wild and in captivity, as well as domesticated animals under human care. Violations include direct interactions with wild animals (e.g. riding, petting, feeding), dog sledding, the purchase or consumption of wild animal products, and certain other activities.

Intellectual property violations

We do not permit the use of copyrighted work such as music, videos, photography, or literature unless the work was created or properly licensed by the host, or is in the public domain. We also prohibit the unauthorized use of other types of intellectual property such as trademarks (e.g. brand names) or individual names (e.g. celebrities) that suggest an endorsement of, or affiliation with, a host or Experience.

Violation of local laws or restrictions 

Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and other requirements that apply to their Experience.

Inappropriate or discriminatory content

Experiences must follow all requirements outlined in Vinera Hub’s Content policy and Nondiscrimination Policy.

Experiences that cross country borders 

Experiences must take place in a single country. Experiences that include crossing a country border are not permitted.

Payments outside of Vinera Hub’s system. 

Experience hosts may not solicit an online or offline payment from guests in violation of Vinera Hub’s offsite payment policy. Read about our offsite payment policy.

Activities with special requirements or restrictions

Services

Different from typical wine tours and wine activities, Vinera Hub Experiences are designed to be highly unique and interactive. So, we use extra scrutiny when evaluating submissions in categories including, but not limited to, photoshoots, gym classes, beauty classes, or car services.

Technically-specialized outdoor activities

Certain activities aren’t allowed on the platform. This includes, but is not limited to, activities involving extreme heights or caves (e.g. bungee, skydiving, heli-skiing, cave diving), certain ocean activities (e.g. free diving, kiteboarding, shark diving), and certain ice or mountain activities (e.g. canyoneering, ice climbing, free climbing). It is left up to our discretion which activities are permitted given that alcohol is involved. 

Sexually suggestive activities

Experiences that include sexual content or nudity must have a minimum age limit of 21+, must disclose the presence of nudity, and must take place in a public place (not a private residence). Hosts must also provide behavior requirements for hosts and guests during the experience, and specify how guests can opt out of the activity if they feel uncomfortable. Sexually explicit content is not permitted on the platform.

Weapons

We only allow the use of projectile weapons when the host has a valid license and insurance. Experiences involving firearms must have a minimum guest age limit of 21+.

Political activities

We don’t allow experiences that include direct political actions, like campaigning and fundraising, or activities that violate local laws. Political activities that are informational and educational in nature are permitted.

Listing page requirements

The experience itinerary must be clear, complete, and accurate. Guests should know exactly what to expect upon booking the experience. This applies to all experience details, including:

• What guests will be doing
• Meeting address and instructions for meeting up with the host
• What’s included in the price (e.g. what the host is providing for guests)
• What guests need to bring with them (e.g. extra cash to buy food that’s not included)
• The time and date of the experience

No “open-ended” itineraries

Each experience must have a clear, pre-defined itinerary—we can’t accept “open-ended” plans where guests are asked to define an experience’s itinerary, or choose activities or locations. It’s OK to include minor variations.

• Not allowed: "I’ll meet guests for coffee and then we’ll see where the afternoon takes us!"
• Allowed: "My baking experience is different based on the day of the week. On Mondays, we bake bread, and on Tuesday, we bake cookies."

• Not allowed: "During the tour, guests can choose from among several different activities, including rafting or visiting the temples, or many others."
• Allowed: "We’ll go out bar hopping. Each night, I’ll choose a different bar depending on how the group is feeling." (This is OK because the main activity, bar hopping, remains the same).

Photos must meet Vinera Hub’s photo quality standards.

Hosts must list their experience as an individual, not a business. The host’s profile photo must be a clear picture of the host and not a company logo. The host’s profile name must be the host’s personal name and not a business name. Hosts should describe themselves in the “About Me” section of the experience page.